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Sustainability

 
Vision & Strategy
Corporate Policies & Standards
Product Innovations
Environmental Management & Performance
Stakeholders, Partnerships & Community
Our People
Our Sustainability Report
Resources

 

Engaging Stakeholders


3M is a diverse company, producing thousands of products and operating in over 60 countries. These products are made in large and small communities all over the globe. 3M recognizes the link community stakeholders have to its business. These stakeholders are employees, communities, customers, and regulators and each group has an important interest in our operation. 3M strives to meet stakeholder expectations at a global level on global issues, but the majority of stakeholder interaction occurs at the place where 3M’s activities touch our stakeholders.


Local Stakeholder Engagement Process


In 2005, 3M developed a new, more systematic, local stakeholder engagement process. This new method was developed using Six Sigma tools and is a more formalized process to help facilities identify and anticipate reputation issues and establish a consistent, documented and proactive system to drive implementation. The new system is a required component of 3M’s Environmental, Health and Safety (EHS) Management System and completion of a local stakeholder engagement plan is a metric on the EHS Scorecard. Under the new system, each local 3M site works to identify and solicit feedback from stakeholders. 3M locations employ a wide range of vehicles to consult with our stakeholders, such as:


  • Neighbor meetings.
  • Employee meetings.
  • Employee surveys.
  • Community newsletters.
  • Facility open houses and tours.
  • Active participation in local civic groups.
  • Participation in community organizations like chambers of commerce or task forces around issues such as economic development and job creation.
  • Facility Web sites.

These consultations yield insight for 3M's locations and the corporation as a whole concerning issues such as our environmental performance, management systems and community interaction. The frequency of these consultations varies according to the stakeholder and the issues at hand. For instance, a 3M location may meet with employee groups monthly and with community leaders and regulators quarterly. The feedback we receive from our stakeholders is invaluable in shaping our sustainability strategies and helps to ensure that we continue to operate in a way that is sensitive to their needs.


Corporate Level Engagement


While the majority of 3M’s stakeholder interaction occurs at the local and regional level where 3M’s activities touch our stakeholders, 3M also endeavors to meet stakeholder expectations at a global level on global issues. As a complement to its local and regional engagement process, 3M also analyzes and creates plans relating to its corporate stakeholder engagement around sustainability programs and issues.


More Information on 3M’s Corporate & Local Stakeholder Engagement (PDF, 52KB)