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Library Systems Service On-Site

Keep critical library services running with the care and expertise of the 3M support team

Keep critical library services running with the care and expertise of the 3M support team

3M leads the industry in library solutions -- not just because our equipment works well in every scenario -- but because we maintain it, update it and restore it quickly if it falls short. Our goal is to deliver what you need to keep your library up and running--and to exceed your expectations. 3M is the only company that manufactures and supports our own products, so you can: Keep critical library services running with the care and expertise of the 3M support team

  • secure your materials with industry-leading equipment
  • keep your library fully functional with fast, expert maintenance and repair
  • get personalized support to keep your patrons satisfied and your staff supported

Fast-acting on-site experts PLUS 24/7 phone support, to keep your library lending

3M is the only supplier with a library systems service and support team that includes a nationwide fleet carrying replacement parts for your 3M library equipment. You are never expected to wait days, weeks or months for maintenance or parts--one of our team members will be at your doorstep quickly to fix potential problems, allowing your staff to focus on what they do best: support patrons. 1. Local, expert technicians: 3M is the only RFID provider that takes the hassle out of service by coming on-site to maintain your library equipment and software. With other vendors, your staff members are required to troubleshoot whenever problems arise. 2. Stocked service fleet: our nationwide library systems service fleet is stocked with parts--to restore critical operations quickly. 3M is the only library systems equipment supplier with a nationwide fleet carrying replacement parts for your library solutions. 3. On-site preventive care: many of our library systems service agreements include “checkups” to help ensure your equipment is working optimally and has the latest software. 4. Automatic updates: software updates and bug fixes are included as part of most standard 3M On-Site and Support agreements.

Software Downloads

Find the latest software downloads from 3M Library Systems.

Service Manuals

Find user manuals for 3M Library Systems products and services.

Architect Resources

Find site planning guides and architect packages for 3M Library Systems products and services.

Service Request

Contact us to generate a new Service Request, call 1-800-328-0067 (24 hrs, 7 days) or use live chat.

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