Keep critical library services running with the care and expertise of the 3M support team
3M leads the industry in library solutions -- not just because our equipment works well in every scenario -- but because we maintain it, update it and restore it quickly if it falls short. Our goal is to deliver what you need to keep your library up and running--and to exceed your expectations. 3M is the only company that manufactures and supports our own products, so you can:
- secure your materials with industry-leading equipment
- keep your library fully functional with fast, expert maintenance and repair
- get personalized support to keep your patrons satisfied and your staff supported
Fast-acting on-site experts PLUS 24/7 phone support, to keep your library lending 3M is the only supplier with a library systems service and support team that includes a nationwide fleet carrying replacement parts for your 3M library equipment. You are never expected to wait days, weeks or months for maintenance or parts--one of our team members will be at your doorstep quickly to fix potential problems, allowing your staff to focus on what they do best: support patrons.
1. Local, expert technicians: 3M is the only RFID provider that takes the hassle out of service by coming on-site to maintain your library equipment and software. With other vendors, your staff members are required to troubleshoot whenever problems arise.
2. Stocked service fleet: our nationwide library systems service fleet is stocked with parts--to restore critical operations quickly. 3M is the only library systems equipment supplier with a nationwide fleet carrying replacement parts for your library solutions.
3. On-site preventive care: many of our library systems service agreements include “checkups” to help ensure your equipment is working optimally and has the latest software.
4. Automatic updates: software updates and bug fixes are included as part of most standard 3M On-Site and Support agreements.