A: Applied by the carpet mill, Scotchgard™ Protector provides an effective protective treatment by surrounding each individual carpet fiber with an invisible shield. It improves the fibers' resistance to water and oil-based stains as well as soiling from everyday use.

A: Under "normal" conditions and with reasonable care, Scotchgard Protector will provide long lasting benefits. However, performance will diminish somewhat over time with each hot water extraction cleaning. For optimal soil and stain protection, 3M recommends that Scotchgard Protector be reapplied after every hot water extraction, plus using a reputable professional cleaner.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and endorses professional cleaning, restoration and inspection firms that establish and maintain a professional atmosphere in conducting business.
These Certified Firms can be located by calling:
The IICRC National Referral Network at:
(800) 835-4624

The operators will provide up to three referrals for a given postal zip code or city within the U.S. or Canada. For more information and an online referral service, explore the IICRC web site at www.iicrc.org.

A: Some carpet fibers may not exhibit the beading characteristic typically linked to Scotchgard Protector. This can be caused by spaces between loosely woven carpet pile. This does not affect the stain and soil resistance of the Scotchgard application. Most common household liquids can be easily blotted up even if the spill does not bead up.

A: Scotchgard Protector is not intended to be used as a waterproofing agent for carpet. However, it will provide improved resistance to water-based substances.

A: Yes, all Scotchgard carpet protector products go through extensive testing and have been safely used in homes for more than 20 years.

A: Soil is the greatest threat to your carpet's appearance. Vacuum regularly using a vacuum with a beater-bar that will raise the pile while it removes soil. Blot up spills immediately. Immediate attention to spills and spots will make removal easier. Always blot the area - never rub, scrub or use a brush.

The Scotchgard™ Protector Warranty requires that your carpet be cleaned by professional hot water extraction at least every two years or by using one of the BISSELL® ProHeat™ or ProHeat Pro-Tech™ deep cleaning machines and a full size BISSELL deep cleaning formula with Scotchgard™ Protector at least once every 12 months from date of carpet purchase to maintain the warranty. Contact the Scotchgard Service Center for assistance in selecting a professional cleaner.

A: For specific stain-related problems, the Scotchgard Service Center offers phone assistance to consumers owning carpet and furniture featuring Scotchgard Protector. The service center staff may be reached at 1-800-433-3296 from 8 a.m. - 6 p.m. Central Time, Monday through Friday.

A: No. 3M is known around the world for its technology and innovation in product development. For over 50 years, 3M has marketed and sold state-of-the-art fabric protection for textile goods such as carpets and rugs, upholstered furniture, linens and clothing under the Scotchgard™ Brand name. 3M has developed dozens of different Scotchgard Protector products formulated to work with specific natural and synthetic carpet fiber types, ensuring optimum performance on any given carpet. When a consumer purchases a carpet treated with Scotchgard Protector, they expect the best, that's why 3M works closely with mills to ensure that carpets are treated in accordance with its high quality standards.

A: Always look for the Scotchgard Protector label. This is your assurance of the finest quality protective treatment.