March 19, 2007 - Impersonation
19 March 2007
A new feature called "Impersonation" allows your 3M contact to help you with Secured Applications. NOTE: The help desk may be staffed by third-party contract employees.
The Impersonation feature allows help desk staff to see the Supplier Website as you see it. When you provide the help desk staff with your User Name, they can log-in as you to see the exact screens you see in order to help answer your questions. Impersonation allows the help desk staff to resolve your questions or concerns much more quickly than in the past.
NOTE: Certain 3M help desks like the Sourcing Operations Response Center are staffed by third-party contract employees. Help desk staff are required to keep your company's information confidential. If you have any concerns with allowing a third-party contract employee to see your company's information, do not provide your User Name.