Toll Management Systems: Back Office Module Options
The 3M Toll Back Office Customer Service Center provides the perfect solution for a call center environment. Data entry and toll activity tracking update the database in real time, making it readily available for updates and reporting. A user-friendly interface reduces training time, and the system logs all account modifications, including time and user ID stamps, for operational security and auditing.
Efficient image processing is a key requirement for modern toll collection systems that include violations processing or image based tolls. Toll Back Office Image Processing handles hundreds of thousands of image-based tolls per day. The system is optimized for image processing productivity while maintaining extremely high levels of accuracy.
3M Toll Back Office Video Billing is the first postpaid toll processing system in the industry. This unique solution opens the road to motorists without accounts or transponders, creating happy customers instead of lost revenue or potentially acrimonious violation collection efforts.
The 3M Toll Back Office Reporting module includes system, operations, finance, and transponder inventory reports. You can generate reports on-demand or schedule them, then export the results to a wide variety of formats for further analysis.
Toll Violation Processing
The 3M Toll Violation Processing software module is a state of the art solution for enforcing toll payment and collecting tolls and fees from violators. Designed with maximum flexibility to accommodate a myriad of legislative jurisdictions, the violations module creates and tracks documentation required to identify and pursue toll violators through civil- or citation-based collections procedures, including interfaces that can automatically transfer images and other evidence to courts or external collection agencies.
Customer Web Portal
3M's team of software engineers provide authorities the ability to enroll as a new customer or update their existing toll account online -24/7. This increases satisfaction and minimizes costs. An effective integrated website can reduce inbound call center traffic as much as 50%, and minimize vexing service and scheduling issues such as ‘Monday Morning Overload.’ For systems that include violations processing, the web module accepts payments and dispute information from violators, making it easy to collect uncontested violations or begin an investigative administrative process leading to resolution.
Mobile App Development
3M has developed industry leading toll customer apps for use on mobile devices to enable customer self service for account management and replenishment, vehicle information updates, balance updates and other core activities.
Compatibility & Added Features
The family of Toll Back Office products can be deployed as an integrated solution or as standalone modules that are compatible with existing customer systems. Compatible with Windows®, Linux®, Unix® and AIX® Operating Systems, and industry standard databases: IBM® DB2 ®, Microsoft® SQL Server, Oracle® Database.
Additional features include:
- Multilingual support
- On-line account replenishment or violation payment by credit card or ACH (electronic check)
- Request transponders or supplies
- Dispute processing
- On-line application with account creation