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3M Toll Management Systems: Back Office Software

3M Toll Management Systems: Back Office Software

3M has extensive experience delivering innovative toll management systems to help you accurately and efficiently process tolls. The 3M suite of Toll Back Office software is the most dynamic and flexible technology platform in the industry, and works with virtually any lane-level hardware system available today.

Built on flexible architecture, this powerful multi-tier web application delivers the scalability to process virtually unlimited transactions. 3M Toll Back Office does not require expensive or extensive hardware support at the client – all applications run within a standard web browser, making nearly any PC a suitable workstation. On the server side, the software design provides high availability, robust disaster recovery, and available failover to a redundant server to virtually eliminate down time.

See 3M Toll Solutions for more information about our 360-degree solutions that can be configured to meet unique application needs.

Please contact us to purchase or learn more about 3M Toll Management Systems.

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Toll Management Systems: Back Office Module Options

Customer Service

The 3M Toll Back Office Customer Service Center provides the perfect solution for a call center environment. Data entry and toll activity tracking update the database in real time, making it readily available for updates and reporting. A user-friendly interface reduces training time, and the system logs all account modifications, including time and user ID stamps, for operational security and auditing.

Image Processing

Efficient image processing is a key requirement for modern toll collection systems that include violations processing or image based tolls. Toll Back Office Image Processing handles hundreds of thousands of image-based tolls per day. The system is optimized for image processing productivity while maintaining extremely high levels of accuracy.

Video Billing

3M Toll Back Office Video Billing is the first postpaid toll processing system in the industry. This unique solution opens the road to motorists without accounts or transponders, creating happy customers instead of lost revenue or potentially acrimonious violation collection efforts.

Reporting

The 3M Toll Back Office Reporting module includes system, operations, finance, and transponder inventory reports. You can generate reports on-demand or schedule them, then export the results to a wide variety of formats for further analysis.

Toll Violation Processing

The 3M Toll Violation Processing software module is a state of the art solution for enforcing toll payment and collecting tolls and fees from violators. Designed with maximum flexibility to accommodate a myriad of legislative jurisdictions, the violations module creates and tracks documentation required to identify and pursue toll violators through civil- or citation-based collections procedures, including interfaces that can automatically transfer images and other evidence to courts or external collection agencies.

Customer Web Portal

3M's team of software engineers provide authorities the ability to enroll as a new customer or update their existing toll account online -24/7. This increases satisfaction and minimizes costs. An effective integrated website can reduce inbound call center traffic as much as 50%, and minimize vexing service and scheduling issues such as ‘Monday Morning Overload.’ For systems that include violations processing, the web module accepts payments and dispute information from violators, making it easy to collect uncontested violations or begin an investigative administrative process leading to resolution.

Mobile App Development

3M has developed industry leading toll customer apps for use on mobile devices to enable customer self service for account management and replenishment, vehicle information updates, balance updates and other core activities.

Compatibility & Added Features

The family of Toll Back Office products can be deployed as an integrated solution or as standalone modules that are compatible with existing customer systems. Compatible with Windows®, Linux®, Unix® and AIX® Operating Systems, and industry standard databases: IBM® DB2 ®, Microsoft® SQL Server, Oracle® Database.

Additional features include:

  • Multilingual support
  • On-line account replenishment or violation payment by credit card or ACH (electronic check)
  • Request transponders or supplies
  • Dispute processing
  • On-line application with account creation


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Contact Us

Contact a Sales Representative to purchase or learn more about our customizable solutions, or call 1-877-777-3571.

Where to Buy

For questions or help finding the right product, please contact a 3M VAR Reseller or call 1-877-777-3571.

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