Modernizing: Elements of Success

Today, DMVs have several alternative paths to choose from when modernizing their systems. Some choose to purchase a complete software system, while others custom build a system, from the ground up. A third option is to piece together various tools in a best-of-breed approach to the problem.

All three of these options require a partner with extensive knowledge of the DMV business and its unique needs, along innovative software.

3M provides the best approach to the complicated and difficult task of modernizing a DMV software system by offering a complete proven solution, built on the solid foundation of in-depth DMV knowledge and software implementation experience. As a full-service provider, 3M offers a robust software solution developed specifically for the motor vehicle business.

MODERNIZATION SUCCESS

What makes 3M different than other vendors? Maureen Otto, Product and Market Development Manager, believes it boils down to three factors: "Our product, our processes and our people."

Modernizing a system that may be decades old and converting millions of records requires extensive knowledge, skill, and stamina.

Many software systems and vendors fail to deliver because they do not realize that each and every DMV modernization project is different. Each state and jurisdiction has unique needs that cannot be fulfilled with one-size-fits-all software.

3M is unique because our team has extensive knowledge of not just our software solution, but also of the unique aspects of the DMV businesses. We are not just systems experts.

When a DMV partners with 3M, experienced technicians implement the product, provide software training and support, as well as in-house customer and technical support, all to ensure a smooth transition. The product and processes would not be effective without skilled people to guide them along. Unmatched knowledge of the software product and DMV businesses, along with the corporation's values, make 3M the ideal partner for modernization projects. Manuel Moreno, Senior Software Manager, explains, "We are always striving for our clients, to ensure their satisfaction."

These three elements—the product, the process, and the people—work together seamlessly. That's why so many customers, including Iowa's Terry Dillinger, are happy they chose 3M. Terry sums it up best, "The staff have wonderful people skills. They don't emphasize how hard they're working for us, but how happy they are to be working hard for us. I'm convinced they are as delighted to deliver each new and innovative solution as we are to get it. Honesty, integrity, and commitment to the customer is clearly at the root of the corporate culture." [Terry Dillinger, Director of Driver Services (retired), IA DOT, Motor Vehicle Division.]

When a motor vehicle agency modernizes, there's much at stake. As a full-service provider, 3M offers the most comprehensive solutions and services for the DMV Market.

To view our website and find out more about 3M Motor Vehicle solutions, click here.

<<Back