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3M™ Quality Services

A hospital quality director knows it is her job to protect her organization’s reputation and reduce financial risk. She now operates in a world focused on outcomes. Hospital quality scores are public on the Internet. It has never been more important for her hospital’s public-facing report cards to accurately reflect her hospital's actual performance.

Image Documentation and quality

"Perceived quality issues are often actually quality documentation issues."
Cheryl Manchenton, R.N.
Senior consultant, product manager
3M Health Information Systems
See more from Cheryl.
Image Quality data vs quantity of data

The EHR brings more data but no necessarily better data. Our goal is to make sure the detail needed for ICD-10 is there."
Kristen Bates
Corporate manager of HIS
University Hospital, Cleveland
See more from Kristen.

Accurate clinical documentation drives quality

A hospital quality director also knows her organization’s clinical documentation—the data captured by physicians, refined by CDI specialists, coded for reimbursement, and analyzed for reporting—must be accurate and complete to give a true picture of a hospital’s performance.

3M™ Quality Services helps quality leaders and CDI managers identify the root causes of quality issues by first determining the accuracy of documentation. Once root causes are uncovered, 3M consultants can work closely with hospital teams to develop a customer-specific workflow and training program focused on sustaining improvements.

3M Clients experience an 8 to 15 percent increase in quality measures.*

3M Quality Services address the industry's quality metrics.

Trusted support from a proven industry leader

3M Health Information Systems brings more than 30 years of expertise in coding, clinical documentation edits and guidelines, classification, grouping, terminology content, government regulations, and through relationships with over 5,000 hospitals.

3M Can Help


* Based on an average of results observed by clients of the 3M™ DRG Assurance™ Program.

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