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Customer Case Studies

Vanguard Health Systems' five Phoenix-area hospitals operated with different legacy abstracting and billing systems, inconsistent billing procedures, and few safeguards to prevent denied claims. After implementing 3M Ambulatory Revenue Management Software, bill scrubber edits were reduced by 52 percent in the first three months and 40-60 percent of medical necessity edits are now resolved at the point of coding. Read more (pdf, 223 KB) “3M ARMS has given our HIM staff the data and the communication tools to make things happen. Coders take a lot of pride in their new role.”
Pamela Farrell
Vice President,
Health Information Management,
Vanguard Health Systems
  • Conway Medical Center improved patient documentation to reduce claims needing re-review to less than 10 records a week.
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  • By correcting issues with lab test undercharging, Hendricks Regional Health substantially improved revenue.
    Read more (pdf, 150 KB)
  • Johns Hopkins Hospital improved its case mix index by 9.7 percent in three years.
    Read more (pdf, 162 KB)
  • Kettering Health Network reduced medical necessity write-offs from $80,000 per month to a monthly average of $10,000.
    Read more (pdf, 205 KB)
  • Improved data reporting enabled Methodist Medical Center to accurately document the health of its patient population
    Read more (pdf, 164 KB)
  • Mississippi Baptist Medical Systems reengineered its outpatient revenue cycle.
    Read more (pdf, 165 KB)
  • A more effective medical necessity review process helped Mountain States reduce denials from $360,000 annually to below $85,000.
    Read more (pdf, 240 KB)
  • In less than a year, St. Anthony's Memorial Hospital scanned and transferred more than 1.5 million documents and forms to electronic files, trimming costs and increasing hospital-wide efficiency.
    Read more (pdf, 94 KB)
  • After conducting a full chargemaster review and pricing analysis, Stanly Regional Medical Center was able to take steps to improve compliance and achieve appropriate reimbursement.
    Read more (pdf, 94 KB)
  • Warren Hospital enabled faster access to patient documentation, saving at least $38,000 per year in the process.
    Read more (pdf, 441 KB)
  • Better documentation of patient acuity helped Vanderbilt Medical Center increase the accuracy of published quality performance reports.
    Read more (pdf, 91 KB)