We listen and respond to you
3M Health Information Systems’ Support is dedicated to creating lasting relationships with our clients by providing superior customer service, exceptional technical information, and innovative and timely solutions for our clients and colleagues through teamwork and collaboration.
Our goal is to improve efficiency, productivity and workflow for our customers through our products and services. Our pledge is to provide superior support for our products to maximize your investment.
The Client Support team is standing by to:
- Answer your questions about products and services.
- Help you troubleshoot any problems and offer suggestions.
- Connect you with senior support experts to assist you with more complex issues.
Our promise to you for today and for the future is to continue to deliver the high level of communication and service you expect. Our goal is to constantly improve our service delivery and offerings to match our product excellence. Our commitment is to consistently exceed your expectations. We appreciate your loyalty and commitment to us and to our products. We thank you for your partnership.
Customer Care
3MCustomerCare.com augments the current 3M support that you have come to expect over the years. It provides a great way to get your software updates and documentation, as well as a knowledgebase you can search to find answers to your questions. Available 24 x 7, the Web site also provides a convenient method to submit support requests online. Best of all, it's free. If you haven’t already registered, go to www.3MCustomerCare.com and click on New Visitor. Our toll-free support number is still available to meet your support needs.
Remote diagnostic support through WebEx and LogMeIn allows our software specialists to access your network (with your permission), to diagnose and debug software problems.
Nosology Support
Customers with current software licensing agreements can contact the 3M Nosology Group with questions about coding, classification, and grouping. You can submit questions online through 3MCustomerCare.com or by calling the number listed below. Our nosology coding specialists are credentialed by AHIMA (RHIA, RHIT, CCS, CCS-P).
8:00 a.m. to 5:00 p.m. (MST)
Technical Support
3M Health Information Systems provides training, installation, support, and consulting services for your 3M HIS product.
8:00a.m.-7:00 p.m., M-F, Eastern
7:00a.m.-6:00 p.m., M-F, Central
6:00a.m.-5:00 p.m., M-F, Mountain
5:00a.m.-4:00 p.m., M-F, Pacific
MD Dictate/Austin Client Support
Silver Spring Client Support
3M HIS General Numbers
For product and sales information, call: 800.367.2447
General questions: Submit this form. You will receive a response within 24 hours.
To find out more information about our product and service offerings, locate your local sales representative; pricing is only available through our sales representatives.
