Our Service and Customer Care provides the link in the partnership between you and 3M - the personal link that ensures we are providing the best solution for your library, managing the smooth implementation of that solution, and that our solution continues to deliver on its promise to you over the long term.
3M Library Systems Service Agreement
The 3M Service Agreement is designed for libraries that have come to depend on today’s increasingly complex systems and equipment. Under the agreement, you pay one fixed fee for all 3M equipment repairs.* If your system ever goes down, you know exactly who to call for expert help. Everything needed to restore your equipment to its original working condition is covered, including parts, labor and modifications. The agreement also includes the cost of any hardware and software updates necessary to keep your systems in good working order.
As a 3M Service Agreement customer, you can reach one of our representatives 7 x 24, 365 days a year. And your requests get first priority. In fact, if you place a call in the morning, you can expect a technician at your site by the end of the next business day—no matter where you’re located in the United States.
Of course, no one knows our equipment better than 3M-certified service technicians. Our technicians are focused on the library market, have been working with its products from the very beginning and have more than 1,000 years of combined experience to ensure that the job is done correctly, quickly and efficiently.
At 3M, our dedicated team of experts will keep you up and running. Using cutting-edge diagnostic tools, our technicians have everything you need to quickly fix virtually any problem. In addition, our representatives can often solve problems over the phone, eliminating the need for a site visit.
Don’t risk extended downtime and customer inconvenience. Invest in a 3M Service Agreement today.
Service Requests
For 24/7 expert service, contact our service representatives at 1-800-328-0067.
90-Day Limited Warranty
All of our 3M Library Systems products are covered by a 90-day warranty, from the date of installation. This warranty covers repair or replacement due to any initial defects in materials or workmanship.
